Just got this from Vonage

Dear Robb Allen,

At Vonage, we're committed to providing our valued customers with the best experience possible through meaningful updates to our services. To ensure that we continue to deliver top-notch service and quality, we will modify two of our existing fees as follows:

The Emergency 911 Cost Recovery will become the Emergency 911 Service Fee, which ensures we maintain nationwide E911 service in compliance with FCC regulations. Our customers' safety in an emergency is our primary concern and this update allows us to continue delivering reliable emergency services.

The Regulatory Recovery Fee will become the Regulatory and Compliance Fee, which covers our regulatory-related and legal compliance expenses. For example, this fee pays for charges associated with benefits like procedures to ensure customer privacy, identity theft protection measures and phone number porting.

These fees will each increase from $0.99 to $1.49, effective July 15, 2009

You see, corporations do not pay taxes. When their taxes go up, they simply hand me the bill and expect me to pay for it. When they are given stricter and stricter rules to comply with, they hire more personnel and I get to foot their paychecks.

Every action has a cost associated with it. Ignoring this leads us to what we're dealing with today.

posted @ 6/16/2009 10:39:22 AM
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